Privacy Policy

Last updated: 20 April 2026

1. Introduction

Swan Care ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, telephone number, and email address
• Date of birth and medical information (for care recipients)
• Emergency contact details
• Payment and billing information
• Care preferences and requirements

3. How We Use Your Information

We use the information we collect to:

• Provide and manage care services
• Process payments and maintain financial records
• Communicate with you about your care
• Comply with legal and regulatory requirements
• Improve our services and website

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All sensitive information is encrypted and stored securely.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• To trusted service providers who assist in operating our business
• When required by law or to protect our rights
• With your explicit consent

8. Cookies

Our website uses cookies to enhance your experience. Please refer to our Cookie Policy for detailed information about how we use cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: